Asylonia logo

Asylonia Passport Gate

Enter Asylonia

Choose a city passport to continue.

Your city passport creates a secure UID for credits, records, and future services.

Asylonia Trust Center

Safety & Privacy

A short, clear policy page for credits, payments, refunds, privacy, public content, and support inside Asylonia.

Credit Policy Refund Policy Privacy Support

Credit Policy

Credits are used to access AI creation services and selected city features inside Asylonia.

  • AI music generation
  • Future image, video, voice, and document generation
  • Civic reservation or other city assets
  • Future premium tools and services

Credits are digital usage value only. They are not a currency, bank balance, investment, security, or cash-equivalent asset.

Refund Policy

Payments for credits are generally final once credits are delivered to the user account.

  • Duplicate payment may be reviewed.
  • Payment completed but credits not delivered may be reviewed.
  • Technical errors caused by Asylonia systems may be reviewed.
  • Used credits and completed generations are normally not refundable.

AI-generated results may vary. Users should review prompts, lyrics, and instructions carefully before generating.

Privacy Policy

Asylonia collects only the information needed to operate user accounts, credits, AI creation records, and city presence features.

  • Firebase login identity, email, and display name
  • Credit balance and credit ledger
  • AI creation records and generated asset URLs
  • Civic reservation records
  • Neo Nomad public introduction text

Payment card details are processed by our payment provider and are not stored on Asylonia servers. We do not sell user personal data to advertisers.

Public Content

Some features are public by design. Only publish information you are comfortable showing publicly.

  • Neo Nomad public introduction
  • Future public profile cards
  • Future public city listings
  • Future showcase or marketplace features

Asylonia may remove content that is abusive, illegal, deceptive, harmful, spam-like, or inappropriate for the city.

Support

For payment, credit, account, or creation issues, please contact support.

Include your account email, approximate time of issue, payment amount if relevant, screenshot or short description, and generated item or Vault item name if relevant.

support@asylonia.com

Refund and support decisions are handled case by case. We will review support requests as soon as possible.

Last updated: June 2026